I make a purchase 6 months ago, but never got the package. At the moment of the transaction, there was an insurance included and and I have been almost 5 months dealing with them because they are telling me that I have to keep waiting.
I asked for a refund several times and never answer. I chat almost with every represnetative and thay all told me the same.
I think they train them to give the same type of service and answers but no solutions to the consumer problems. I hope that this open the eyes of the other people.